Our Policies

Policy 01

Privacy and cookies

SY Structures Ltd (“we”, “us”) is the data controller for personal information collected through this website. We are committed to protecting your privacy and handling your information in line with the UK GDPR and the Data Protection Act 2018.

What we collect

• Your name, email address, phone number and property address when you contact us, request a quote or book an engineer visit
• Details and photos you send us about your project
• Information you give us when you apply for a job, such as your CV
• Basic technical information such as pages visited, collected by our website platform for security and statistics

How we use it

• To reply to your enquiry, prepare quotes and arrange site visits
• To carry out and manage the work you ask us to do
• To meet our legal, insurance and Building Control obligations
• To assess job applications

We do not sell your information or use it for marketing without your consent. We only share it where needed to deliver your project, for example with Building Control, Party Wall surveyors or our sister companies SY Stone and Smart Roofing London, or where the law requires.

How long we keep it

Enquiries that do not go ahead are kept for up to 12 months. Project records are kept for up to 15 years, as structural records may be needed for the life of a building and for insurance. Unsuccessful job applications are kept for up to 6 months.

Your rights

You can ask to see, correct or delete the information we hold about you, or object to how we use it, by emailing info@systructures.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

This website uses only the cookies needed for it to work securely, and basic statistics cookies from our website platform. We do not use advertising cookies. You can block or delete cookies in your browser settings.

Policy 02

Health and safety

The safety of our team, our clients, their families and the public is our first priority on every project. We manage health and safety in line with the Health and Safety at Work Act 1974 and the Construction (Design and Management) Regulations 2015.

• As designers, we consider buildability, temporary works and safe methods of construction in every structural design
• Every job has a risk assessment and method statement (RAMS) before work starts
• Temporary works, propping and steel installation are planned and checked by our engineers
• All site operatives hold the right CSCS cards and are trained for the work they do
• We keep sites, especially occupied homes, tidy, secure and safe for the people living there
• Accidents and near misses are reported and reviewed so we can keep improving

This policy is reviewed every year by the directors.

Policy 03

Environment and sustainability

We believe good structural design is one of the most effective ways to reduce the carbon footprint of a building. We aim to design efficiently and build responsibly.

• Design lean structures that use only the material needed, and reuse existing structure wherever possible
• Prefer low-carbon materials such as responsibly sourced timber where it suits the project
• Use FSC or PEFC certified timber where we supply it
• Reduce, separate and recycle site waste, and use licensed waste carriers
• Plan deliveries and travel to reduce vehicle journeys
• Support our team in learning about low-carbon design

As a member of Timber Development UK and a Pledge 1% company, we are committed to improving how we work and giving back to our community.

Policy 04

Quality and complaints

We want every client to be happy with our work. Because the same team designs and builds, we take full responsibility for the result.

How we check our work

• Structural calculations are checked by a second engineer before they are issued
• Work on site is inspected at key stages: foundations, steelwork, structure and finish
• We walk round the finished work with you before handover and agree any snagging

If something is not right

• Tell us by email at info@systructures.co.uk or by phone on 020 1838 0029
• We will acknowledge your complaint within 2 working days
• A director will look into it and give you a full response within 10 working days
• If we need to put something right, we will agree a plan and a date with you